THE HEAT STORE LTD WOOD BURNERS, LOG BURNERS, MULTIFUEL, ELECTRIC & GAS STOVES, RANGE COOKERS AND MORE

We’ve been in our present house for nearly four years, and inherited a large woodburner. We used it a lot, but it became clear that it wasn’t quite what we needed. It was very old – obsolete, in fact, so spares were no longer available; it was too big– far too much heat, even on a cold day; and it was difficult to regulate. We started to look for an alternative, and something that ran on bottled gas seemed like a good idea. Internet research pointed us to Heat Store, which has showrooms in Charlbury (Oxfordshire) and in Studley (Warwickshire). The Studley showroom seemed to have a wider selection of gas stoves, so that’s where we went. We were met by Debbie, who proved to be the ideal salesperson. She was well informed, but not pushy in the slightest. She had the sense to let her excellent products sell themselves. The best part of her presentation was to ask which of two stoves, both running, was gas powered and which was burning wood. I got the answer wrong, which says a lot for the convincingness of the flame effect. With her help, we chose a Firebelly as the most suitable. We couldn’t have the one we really liked, as it needed an external flue, and our existing flue is internal, but we’re still pleased with the choice. The next step was to have a survey to support a quote for installation. Richard visited, on time, and with minimal fuss explained what would be involved in installing the stove. We didn’t have gas at the time, but another local installer fitted the valves and pipework for a two-bottle system. Richard also recommended a new liner and cap for the existing flue. The original was quite old, and it was better to be sure that the installation was as good as it could possibly be. On installation day, the two fitters, Paul and Jim, arrived on time and got straight to work. They removed the woodburner, and saved us a lot of effort by taking it away with them. Everything went smoothly, despite very little in the fireplace being square or level, which made fitting the protective wall panel more a work of art than a simple fixing. After a few hours the job was done, and Paul took us through the instructions for managing the stove. I was most surprised by how easy it is to control via a small remote control – that feels like pure luxury. All in all, this was a very satisfactory experience, and I would certainly use Heat Store again.

Woodburner by Jotul, tiling by Welsh Slate Burnt Sienna, technical expertise and installation by Dean and Paul of Heat Store, back office efficiency and courtesy by Debbie, joyful warmth from the hearth for Bern and Stella Tranter. What more is there to say, thank you for the excellent service!

Dear Debbie, We are delighted with the stove and the installation team were professional, tidy and worked through what was a very cold day to complete the installation of the stove by the end of the day (although I am sure it was helped by the cups of tea I provided :) )! Thanks to you and the Heat Store team for such a professional job – I’d be happy to recommend you to anyone that is thinking of installing a stove and I would not hesitate to use you again in the future!