We’ve been in our present house for nearly four years, and inherited a large woodburner. We used it a lot, but it became clear that it wasn’t quite what we needed. It was very old – obsolete, in fact, so spares were no longer available; it was too big– far too much heat, even on a cold day; and it was difficult to regulate. We started to look for an alternative, and something that ran on bottled gas seemed like a good idea. Internet research pointed us to Heat Store, which has showrooms in Charlbury (Oxfordshire) and in Studley (Warwickshire). The Studley showroom seemed to have a wider selection of gas stoves, so that’s where we went. We were met by Debbie, who proved to be the ideal salesperson. She was well informed, but not pushy in the slightest. She had the sense to let her excellent products sell themselves. The best part of her presentation was to ask which of two stoves, both running, was gas powered and which was burning wood. I got the answer wrong, which says a lot for the convincingness of the flame effect. With her help, we chose a Firebelly as the most suitable. We couldn’t have the one we really liked, as it needed an external flue, and our existing flue is internal, but we’re still pleased with the choice. The next step was to have a survey to support a quote for installation. Richard visited, on time, and with minimal fuss explained what would be involved in installing the stove. We didn’t have gas at the time, but another local installer fitted the valves and pipework for a two-bottle system. Richard also recommended a new liner and cap for the existing flue. The original was quite old, and it was better to be sure that the installation was as good as it could possibly be. On installation day, the two fitters, Paul and Jim, arrived on time and got straight to work. They removed the woodburner, and saved us a lot of effort by taking it away with them. Everything went smoothly, despite very little in the fireplace being square or level, which made fitting the protective wall panel more a work of art than a simple fixing. After a few hours the job was done, and Paul took us through the instructions for managing the stove. I was most surprised by how easy it is to control via a small remote control – that feels like pure luxury. All in all, this was a very satisfactory experience, and I would certainly use Heat Store again.