Good afternoon Sarah
Thank you for forwarding the receipt & statement, of which a paper copy has now been received by post.
You, in particular, have been a pleasure to deal with, so helpful and cheerful! Mark & Rob that installed the wood burner were very professional and nothing was too much trouble, as was David who did the initial survey.
And finally, the wood burner itself is lovely. Everything seems to work with ease.
Thank you to the Heat Store Studley for such an excellent service.
The new all fuel burner seems great. Thank you
Hi, I've sent you £1,908.66. All the details are in the receipt
We may want the other fireplace done in the new year. We will be in touch!
Just like to say how pleased we are with the work you did and woodburner. It looks lovely and Robbo was particularly helpful.
The balance has been paid this evening. Please acknowledge receipt of payment.
Also a big shout out to the guys who installed. Very professional and friendly and a great job done.
Re installation of our firebelly stove yesterday, we are very pleased with the new stove, your workmen were delightful, ( and so tidy) .
I have sent payment across for the balance this morning.
We are absolutely delighted with the gas fire recently installed by Heatstore - it has thoroughly transformed the look of our lounge! Furthermore, the service throughout the process has been excellent. From our initial visit to the store in Charlbury and the superb advice from Maxine, to the survey by Tom and the installation by Deano, Nick and Dave - they were all extremely nice people to deal with.
We have now had a few fires in our new fireplace and we are really delighted with the result. The fire burns really well and the extraction is excellent. The guys who did the fire Dean and Paul were real craftsmen and it was clear that they really knew what they were doing. As a bonus they are both really nice guys and it was a pleasure to have them in our home.
Judy and Bob Smith
The Heat Store - Studley
After deciding to upgrade our woodburner, The Heat store were most obliging when it came to choosing our model. We chose a Contura 810L to fit our alcove and because of its modern design and mode of working. Although this did not come in the colour we wanted, The Heat Store managed to source paint the correct colour and respray the stove for us. Their fitters arrived when expected, were very clean and tidy, and very good at answering questions! They left everything immaculate, and we have been delighted with both the service we have had and the new woodburner! Thank you staff at Heat Store.
Such fantastic service from The Heat Store - right through from advice on which stove was best, site survey and installation. A very helpful team all round, and an end product that is exactly what we wanted. And good to shop local too.
Gill and Mike Bloxham
Following our log burner being installed last Friday 6th we would like to thank you for a great service from start to finish, Dan and Nick were extremely efficient when installing the fire, quick and clean and great information when showing us how to use it.
I was not around when the workman sorted the outstanding works. He has done a grand job so we wanted to say thanks.
The cleaner that was used on the stone hearth has worked well. I was wondering if you could let me know the product name and where i could buy some. Just in case we get a particularly bad mark on the stone i would like to be able to clean it to the same standard as it is now.
We have been very happy with the burner so far and love the overall look of the fire place. Plenty of warm nights in front of the fire ahead. Thanks again.
Could you pass my thanks on to Paul and Dan who installed it.
We were delighted that we chose Heat Store to supply and install our new living flame gas fire.
Their friendly, professional approach enabled us to select just the right product for our need. From that point on, they dealt with everything to our upmost satisfaction. We could not commend them too highly.
We can genuinely say, ‘if you want a friendly, professional service, this is the place to go.
Ian & Lynne Jackson
Good Morning All
We’d like to take this opportunity of thanking everybody involved with our purchase and installation of our new log-burner. Firstly, Gillian, in the Charlbury Office for her sound, informative advice, Paul who made the initial visit for measurements, etc., Debbie in Head Office and of course, Dean and Paul who installed our fire.
It wasn’t a straightforward job, due to the very small size of the fireplace and the location of our cottage didn’t make access easy onto the roof/chimney stack. However, Dean and Paul worked very professionally and managed to install the fire as planned. They were friendly and efficient with the added bonus of being extremely clean and tidy.
The beautiful stone plinth across the top of the fireplace is something else. We’d never heard of or seen anything like this prior to contacting The Heat Store and it’s very difficult to believe that this isn’t wood. A fabulous product!!
All in all, we can’t fault the First Class service that The Heat Store have provided and we would have no hesitation in recommending them to friends and family.
Many thanks and kindest regards,
Mr & Mrs Charles
I would just like to thank you for the excellent service we have received from Mat in the office , Dave on his site visit , your installation team Mat and Hosea ,and finally from you Debbie ,you have all been very helpful and provided us with a first class job.
Thank you very much.
We are very happy with our new fire. This was very professionally installed to our entire satisfaction. This included some excellent customer support to adjust the colour of the flue to meet our requirements. I would certainly recommend The Heat Store to others.
Thank You! My living room now looks and feels the coziest place on earth :)
Dean and Paul fit the log burner Monday / Today - what can I say, true gentlemen and professional throughout.
They took time out to decide finish, hearth and check all is working ok.
They thoroughly cleaned after and the log burner is amazing - I can’t recommend you chaps enough - a really excellent customer experience.
Dean even text me tonight to check all was ok!
Our Stove is now in, and we are thrilled with it. Your team are excellent and we'd recommend the Heat Store to anyone. Thank You.
Chris and Jeni - Rowney Green
Jeni and i just wish to pass on our thanks and gratitude for excellent all round service for the installation of our new Jotul, not only is it a brilliant piece of kit but the whole team behind it from The Heat Store prove to be a winning combination.
The install day arrived just as hurricane "Doris" hit the UK and we were concerned not only for the safety of the installers (as it is a 3 storey house on a hill that needed a liner) but we may have to wait a little longer to enjoy the new wood burner! So thanks to Dean, Paul and Dave on the day and also Debbie and Richard back at base.
We would not hesitate to recommend the entire service..... A job well done.
I would like to thank you all for the outstanding work done by Heat Store. The fitters were a friendly and polite team, they managed to take out our built in "Parkray coal burner" and fit a new "Worcester Bosch Hanbury 4" log burner, keeping our original surround undamaged.
Great job done, we would recommend Heat Store to all our friends and Family, even the cat approves as you can see.
Mr & Mrs Blunt
Love the fire and appreciate the extra effort made to have it ready for Xmas
Dr S Johri
Debbie and the team at Heat Store have been a pleasure to work with. Debbie has proven efficient dealing with telephone and email queries. Paul and the Heat Store team arrived as promised to carry out the installation, and were polite and courteous. We would not hesitate using Heat Store again, and they come high recommended.
Mr & Mrs Dodds
We’ve been in our present house for nearly four years, and inherited a large woodburner. We used it a lot, but it became clear that it wasn’t quite what we needed. It was very old – obsolete, in fact, so spares were no longer available; it was too big– far too much heat, even on a cold day; and it was difficult to regulate. We started to look for an alternative, and something that ran on bottled gas seemed like a good idea. Internet research pointed us to Heat Store, which has showrooms in Charlbury (Oxfordshire) and in Studley (Warwickshire). The Studley showroom seemed to have a wider selection of gas stoves, so that’s where we went. We were met by Debbie, who proved to be the ideal salesperson. She was well informed, but not pushy in the slightest. She had the sense to let her excellent products sell themselves. The best part of her presentation was to ask which of two stoves, both running, was gas powered and which was burning wood. I got the answer wrong, which says a lot for the convincingness of the flame effect. With her help, we chose a Firebelly as the most suitable. We couldn’t have the one we really liked, as it needed an external flue, and our existing flue is internal, but we’re still pleased with the choice. The next step was to have a survey to support a quote for installation. Richard visited, on time, and with minimal fuss explained what would be involved in installing the stove. We didn’t have gas at the time, but another local installer fitted the valves and pipework for a two-bottle system. Richard also recommended a new liner and cap for the existing flue. The original was quite old, and it was better to be sure that the installation was as good as it could possibly be. On installation day, the two fitters, Paul and Jim, arrived on time and got straight to work. They removed the woodburner, and saved us a lot of effort by taking it away with them. Everything went smoothly, despite very little in the fireplace being square or level, which made fitting the protective wall panel more a work of art than a simple fixing. After a few hours the job was done, and Paul took us through the instructions for managing the stove. I was most surprised by how easy it is to control via a small remote control – that feels like pure luxury. All in all, this was a very satisfactory experience, and I would certainly use Heat Store again.
Great service and log burner looks amazing. Would recommend.
Robin & Anne Baxter
Dear Debbie, As regular customers - having purchased from Heat Store / Planscapes two Stoves ( Stanford 80 & Stovax Riva F76) and fully fitted Tylo Sauna over the past 8 years - we strongly recommend their professional expertise and equally importantly after sales service. Best Regards
Woodburner by Jotul, tiling by Welsh Slate Burnt Sienna, technical expertise and installation by Dean and Paul of Heat Store, back office efficiency and courtesy by Debbie, joyful warmth from the hearth for Bern and Stella Tranter. What more is there to say, thank you for the excellent service!
Mr A Cheetham
Dear Debbie, We are delighted with the stove and the installation team were professional, tidy and worked through what was a very cold day to complete the installation of the stove by the end of the day (although I am sure it was helped by the cups of tea I provided :) )! Thanks to you and the Heat Store team for such a professional job – I’d be happy to recommend you to anyone that is thinking of installing a stove and I would not hesitate to use you again in the future!
We have recently moved into our house and decided to update the current log burner and fireplace ready for the winter. From our very first visit, the heat store were very helpful and knowledgeable. With the help and advice of the friendly staff we choose the log burner, oak beam and granite hearth that we wanted and we came away feeling happy and positive. A few days later a surveyor came out to assess our current fireplace set up and to talk through our requirements. All the measurements were taken for the building work that was required, and for the size of the hearth and oak beam. The fitters, Dean and Paul, who carried out the building work and the installation were fantastic. They are meticulous craftsmen who worked solidly for 2 days. They were friendly and polite but what I was most delighted with was their attention to detail and how professional they were. I have included photos showing before, during and after which I hope will be useful to your future customers. The difference it has made to our living room in terms of looks and heat is incredible. We are delighted :)
"We are very happy with the finished article, the staff and installers were very helpful, friendly and efficient. Work was completed within a couple of days and was left in a very clean and tidy state and we would have no hesitation in recommending Heatstore to anyone thinking of having a wood burner fitted. We are over the moon with our stove and wish we had it done years ago."
Mr & Mrs Jones
Good Old Fashioned Service How It Should Be!! It is very rare these days that we get treated as we should be, or indeed do we take the time to recognise good customer service, however, from our initial show room visit and conversations with “Matt”, the property visit and subsequent estimate from “Richard” the installation and even account payable my wife and I are unable to find fault with the excellent customer service we have received from the Heatstore Limited in Studley. Nothing at all was too much trouble, Matt took the time to actually listen to our requirements prior to suggesting any stoves, he took us through the pro’s and con’s of the stoves he had short listed that met with requirements. In the end the stove that ticked all the boxes for us was the Contura 51L and far from the Morso Badger we had envisaged we wanted prior to speaking with Matt. Even the installation engineers went above and beyond the call of duty. We have a TV aerial on the chimney, although not fixed, the cable ran across the roof and dropped to the rear of the house, we asked whilst they were up doing the chimney lining if they would mind pulling the cable from across the roof and leave it running straight down from the Chimney which they duly did without question. All the staff we encountered were pleasant, polite, courteous and a true credit to the Heatstore Limited. In short, the Heatsore limited offer good old fashioned customer service, where you as the customer are truly valued. We Highly recommend this company.
We visited the Heatstore showrooms having had a ceramic chimney liner fitted for our open fire, and been very pleased by the fitting and it's performance. The service we received in a busy showroom in mid December was excellent. Having a vague idea of what type of stoves we wanted, we were attended to and benefitted from a comprehensive explanation of models suitable to our needs. (Staff have stoves fitted in their own homes so can talk from experience on more than one level). Having arranged for a visit, the engineer was puctual and expertly inspected our hearths and measured up, taking photos. Our quote for our stoves came through efficiently, and ordering 2 meant that Heatstore were open to offering favourable rates and the prep and fitting of both could be done in 2 consecutive days which suited us very well. The fitting team were very thorough and considerate of furniture and flooring in both prep and installation, and explained the operational aspects of the wood burner and the multi fuel models. We were, and still are very pleased with our investment, and the professional and courteous manner of the fitters, and would whole-heartedly recommend the Heatstore to prospective clients.
Hi Debbie, I just wanted to say how impressed we are with our Jotul Multi Fuel Stove. Right from our initial inquiry with your team in store through to the installation of the stove and flue by your fitting guys. We have had a first class experience all the way and would highly recommend your company.
Dear Debbie, I am delighted with my Morso stove. I am amazed at how easy it is to light and how quickly it gets going. Your guys were efficient and friendly and the job was beautifully done with minimum of fuss and no mess. Thank you also for answering all the questions i had in advance both on the phone and by email. i would happily recommend The Heat Store to anyone who wants a woodburning stove fitted. Best wishes.
I have to say dealing with your guys doing the installation was a pleasure and we are very happy with the end result, please pass on my regards to Richard as well as he helped to get what we were looking for.
Mr. & Mrs. Davis
On the 2nd January 2014 Paul and Dean fitted a Stovax Riva woodburner in our home. We felt That we must write and say how impressed we were with them. The fitting of the flue liner was not at all straightforward, but they persevered and eventually overcame the problems. The installation was carried out in a very professional manner. Please pass on our thanks to Paul and Dean, they are a credit to your company.
P & B Nicholas
To everyone at The Heat Store, we are really enjoying our new Jotul stove. Thank you very much for the professional service that you provided from the advice, survey & fitting, especially the lads (Dean and Paul) who did an excellent job installing. Have already recommended you several times.
Firstly i would like to thank you for sending us the £96.00 credit for the items not required to be installed which was very much appreciated. Also i would like to thank the two installers who did an excellent job for us, and who were polite and clean-working at all times. They both went out of their way to explain various details to us and give us great confidence in the work they were doing. They are a credit to you. Please pass on the small 'thank you' tip enclosed to each of them. We are very pleased with the stove and the service you have provided and would happily recommend The Heat Store to others.
Please find enclosed a cheque for the balance on our account. As with the first job that you did for us, my wife and i are again very impressed and pleased with the quality of the work done by your company. We will have no hesitation in recommending you to others.
Please find enclosed my cheque for full payment for the stove installed. I was very impressed by your installers. This could not have been the easiest of installations but they kept their cool and got there in the end. They were polite to a fault and i would like to thank them for a job well done.
Mr. and Mrs. Brinkworth
I would like to take this opportunity to put pen to paper to say thank you for a 1st class job your men did in fitting our log burner. The work was 1st class also their professionalism in fitting was again 1st class, they were very polite, hardworking and very clean in doing the job. Each day they left it was cleaned up and not a spot of dirt on any of our new carpets or the rest of the house. Again thank you and I would not hesitate in recommending you to all.
On the 3rd December two of your engineers fitted a Jotul stove. Would you thank them both from me for leaving the cottage as they found it, they were two quiet lads who just got on with the job, please pass on my thanks.
Enclosed is a cheque for the cost of our stove. We would take this opportunity to say that we are very pleased with the stove and have got to grips with its operation and are enjoying the warm and cosy evenings sitting in front of it. May we also pass on our thanks to the fitters, they did an excellent job and are a credit to your company.
Just a note to say thanks for the excellent work done when installing our new stove, not an easy task but completed in good time and with a smile.
Dear Sirs. Please find enclosed our cheque for the outstanding balance on our Riva woodburning stove. We are pleased with the result and appreciated the careful and considerate way in which your staff carried out the work.
Dear Sir. Please find enclosed cheque for final settlement for above address. I would like to take the opportunity to thank all your staff from Charlbury and the fitters for the most friendly & professional service we have received, the fitters of the fire have done a fantastic job
Please find enclosed my balance cheque of £4001.16 for purchase and installation of our Clearview pioneer stove. Thank you very much for all your friendly & efficient service.
Dear Debbie, please find enclosed my cheque for £60.20 for the supply of the fuel carrier for the Highlander CH10 you installed. Also I have enclosed a copy of my letter to Dunsley Heating Ltd for your records. I would also like to thank both you and your company, firstly for the first class job your two fitters did on installing the new unit, it looks an absolute treat, and secondly my thanks to you, for dealing with Dunsley Heating to get the unit exchanged, the surveys, and the fitting arrangements, always keeping me informed of event to date, what a change it made not to have to make any phone calls to chase up progress. Unfortunately companies such as yours are becoming a rare breed. LETTER TO DUNSLEY :- Dear Sirs, following the unfortunate mix up of the size of stove units for our house I would like to take this opportunity to thank you for exchanging the stove for the bigger one, I think you dealt with the matter very professionally and I am extremely pleased with the new unit. The Heat Store Ltd have made a first class job of the installation, and before the weather got too warm we did have a chance to try the system out. Both my wife and I are absolutely delighted.
I just wanted to write and let you know how satisfied I was with the standard of work, care, attention and courtesy of Paul Owen and his assistant when fitting my fire on 8th May.
Mr. & Mrs. Stevens
To The Heat Store. We would like to say thank you for all the help, for keeping us informed and the efficiency in dealing with our order for the electric stoves. They arrived Thursday and we are so very pleased with them. We cannot praise the friendly service we received from you enough.
Dear David, I am writing to congratulate you on a member of your staff. It is wonderful to be able to find such an efficient and knowledgeable person as Debbie, she is always true to her word and telephones with information to keep you up to date with everything concerning your order. Please pass on my letter to Debbie as I would like her to know how please I am with her.
Dear Mr. Ashmore, Thank you for your helpful advice and guidance tonight, Thank you also to your daughter who first met us in the showroom in Studley. We are really keen to go ahead and I enclose a cheque for the deposit.
Thanks to Sue for her fab service, the part arrived today.
Hi, Sincere thanks to you and the young lady with the blue mini, the part was successfully installed! We will have a warm Christmas now.
Dear Sirs, I enclose a cheque for £3113.00 in settlement of your invoice. We are very pleased with how the Scan DSA 4-2 looks fab we look forward to enjoying its warmth later! We have been very impressed with the level of service from Charlbury and Head Office and will have no hesitation in recommending you. Alan Tomlin has been very helpful and the two Paul’s who installed the fire and did the chimney lining were excellent.
Our grateful thanks to the Heat Store and special thanks to Paul & Dean the wonderful fitters; we've never had such clean & tidy workmen before! Wish they were all like them!
Dear All, just a note to say many thanks for the help and advice relating to the purchase of our wood burning stove. Thank you too for the help given when working alongside our builder. We found your professionalism and knowledge invaluable and the actual fitting was superb with minimum fuss, disruption and mess. We have now been using the fire for 2 months and are absolutely delighted with it. If you would like to use this letter as a testimonial or use us as a reference please do not hesitate to contact us. Also anyone want to see a burning stove in situ and working, again we would be happy to help.